All orders are processed within 1–3 business days.
During high demand, promotions, or seasonal periods, processing may take up to 5 business days.
Once your order is shipped, you will receive a tracking number via email.
Estimated delivery times:
Europe: 5–12 business days
USA & Canada: 7–15 business days
Middle East / Asia / Australia: 7–18 business days
Delivery times may vary depending on destination, customs handling, or unforeseen delays by the courier.
Shipping costs are calculated at checkout based on destination and selected shipping method.
Free shipping may be offered during promotions or when reaching a specific order value threshold (if stated on the website).
Customers are responsible for providing the correct shipping details at checkout.
PolarCare is not responsible for delays or lost deliveries due to an incorrect or incomplete address provided by the customer.
International orders may be subject to import taxes, customs duties, and fees imposed by the destination country.
These charges are:
Not included in the product or shipping cost
The responsibility of the customer
Customs processing may cause delivery delays beyond our control.
If your order appears lost or delayed, contact us at:
📧 info@rngrouptrading.com
We will assist you in tracking the shipment.
Orders marked as "Delivered" by the courier are not eligible for refunds or replacements.
If your package arrives damaged, contact us within 7 days of delivery with photos of:
the damaged product,
the packaging,
and the shipping label.
Send to: info@rngrouptrading.com
We will replace the product at no additional cost.
Returns must be arranged by contacting our support team:
📧 info@rngrouptrading.com
Do not send a return before receiving instructions and the correct return address.
The customer is responsible for return shipping costs.
For any shipping-related questions, reach our support team at:
📧 info@rngrouptrading.com
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