Return & Refund Policy

60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee on all orders purchased through our official website.
If you are not satisfied with your product, you may request a return and refund within 60 days from the delivery date.

To start a return, contact us at:
📧 info@rngrouptrading.com

Include:

• Your order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Return Conditions

To be eligible for a return:

• The request must be submitted within 60 days of receiving the order.

• Items must be returned in original or reasonably similar condition.

• All returns must first be approved by our support team.

Returns sent without prior approval will not be accepted.

The customer is responsible for return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used (if applicable to your product type).

We reserve the right to refuse a refund if:

• The product is excessively used,

• The product is returned without authorization,

• There is evidence of fraudulent or excessive return activity.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 7 days of delivery by emailing:
📧 info@rngrouptrading.com

We will replace the damaged/incorrect item at no cost.

Proof is required:

• Photos of the damage,

• Packaging,

• Shipping label.

Refunds

Once the returned item is received and inspected, you will receive a confirmation email, and the refund will be issued to your original payment method.

Refund timing:

• Processing time: 3–7 business days

• Bank/payment provider processing time: varies

Shipping fees are non-refundable.

Lost Packages / Missing Deliveries

If the courier marks the package as Delivered but you did not receive it, please contact the carrier directly.
Orders marked as delivered are not eligible for refunds or replacements.

Contact Us

For any return or refund inquiries, please contact our support team:
📧 info@rngrouptrading.com